How long does delivery usually take?
Orders are usually processed and dispatched within 48 hours unless there are extenuating circumstances where this time may be slightly longer. Depending on your location, delivery within Australia will take 2-4 business days. During Promotion and Sale periods, there may be slight delays in receiving your order due to increased volumes.
Shipping your order will cost $5 if it is less than $100. Orders over $100 do not incur a delivery fee. Your delivery cost is calculated based on the country of international delivery.
After your order has been dispatched, you will receive an email with all the tracking details. The majority of our online orders are sent using Star Track, and you can track the parcel on their website www.auspost.com.au
If your order hasn’t yet been shipped, we may be able to amend the delivery address. Please get in touch with our customer service team to inform them about the issue as soon as possible. Please ensure you have the order number included in your message.
The parcel will be left in a secure location if possible. If there is nowhere safe enough to leave the parcel, the delivery driver will leave a card, and you will need to contact AusPost to organize another delivery.
We can deliver to PO Boxes, military addresses, and Parcel Lockers.
Yes, if you are home when the parcel is delivered, you will be asked to sign for the delivery.
Please get in touch with our Customer Service Team at 0432354772
When a package is shipped internationally, it may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Costs vary in each country. You are responsible for ensuring to comply with the laws and regulations of the country of destination. Intelligent Perfumery is not responsible for these additional charges that may apply. Please refer to the government department for your country.
Products classified as Dangerous Goods risk being rejected by certain countries. Aerosols, for example, cannot go via Air internationally.
This item has Free Domestic Shipping applied to it. If you order this item, all items in your cart will be shipped for free within Australia.
Yes, it is $15.00 for Australia.
If, for some reason, you do not wish to keep a product ordered from this website, you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling charges. Items must be returned in their original condition and packaging; no refund can be made for products that have been used. If you are returning Aerosols or flammable Liquids, please contact us first to discuss as they cannot be sent via Australia Post.